"Just a few lines to say thank you to yourself and staff for your care and attention whilst looking after our friend (Client) during her time with you."
Friend of a client, February 2010
"Just a little thank you for all your kindness to us during a very sad time, especially for your kindness to mum."
Family member, January 2010
"Please have the enclosed for the staff and it’s with gratitude for his stay at Hollylodge. Thank you so much for all the care you gave to my husband while in your care and the joy in the staff who really cared."
Family member, December 2009
"Thanks for all the care and kindness you’ve shown our mum and family, we really appreciate all you’ve done. Thanks for all the care and kindness you’ve shown (Client) and (Husband) whilst our mum was living with you."
Family member, November 2009
"No-one will ever convince me that (Client) will be better off anywhere else other than here (Her home)."
Family member, August 2009
"Our heartfelt thankfulness for all your loving care to our precious mum when she needed you there. Angels come to mind, for all staff who were always so kind, may this small gift bring you some cheer, in our hearts you will remain dear."
Family member, August 2009
"Thank you to all management and staff for making (Clients) stay with you so pleasant and contented. We can’t than you enough for all you have done to make him comfortable."
Family member, July 2009
"Thank you so much for looking after (Client) so well while I have been away and settling my mind at rest. (From client in same letter) I have really enjoyed the rest."
Client and family member, July 2009
"To all the staff and carers, I am writing to thank you for the wonderful care you took of mum in the time she was with you. Whenever we visited she always looked clean and very well cared for, and you always made us very welcome. Thank you once again."
Family member, June 2009
"I want to say that it was my pleasure working with you, I am impressed by your work, everybody gives so much of him/herself to help others, please always keep this special skill and be proud of what you are doing, you really can be."
Ex-staff member, June 2009
"Thank you so very much for taking us gently and quietly through mums last few hours."
Ex-staff member, March 2009
"Thank you for everything you’ve done for mum over the last 3½ years. Mum may have been confused, but we know she has been happy with you, our very best wishes."
Family member, February 2009
"As a family we would like to thank you for all the kindness and care shown in looking after (Client). We know she could be difficult at times and it took her a long time to settle in Wales, but we felt she finally settled in Hollylodge, eventually thinking of it as her home. Gwyneth you run a very good and caring home with every one of the staff doing a fantastic job for which we will always be grateful. Thank you again, you are treasures doing a hard, but I’m sure a very satisfying job – it takes special people."
Family member, December 2008